An error occurs anytime a donation is skipped for any reason even if it was intentional. At the end of the import, we’ll output all errors to a file for you to look over and in some cases, attempt to re-upload.
When the import has completed, we will write all of these errors to another CSV file in the same location as your original with the same name and “_errors” appended to it. Larger files that create new people tend to experience the most errors.
Often times, you might want to resolve some of these errors by possibly adding the missing fund, turning on an option, adding a phone number or email to an existing person in Planning Center, or just simply retrying the file if the error suggest trying the donation again. Don’t create a new template for the error file or rename the headers. Simply drop the error file into the drop zone and the app will recognize it immediately.
By default, there is an “Error Output File” template on the upload screen. This is so you don’t have to redefine a template after we’ve output the errors from the file processed. You also don’t have to select the template. Just selecting an appropriate error file will select the error file template automatically.
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