Common Importing Errors

Error/Issue	Context	Solution
Fees are not importing	On older versions of Windows machines, fees may not import.	Reach out to support@pcomvp.com for the latest version.
People are becoming active after donation import	In Planning Center, if anyone has any activity, their profile will become active again. When you add a donation, even though the donation is from the past, it’s logged as activity in Planning Center, so the inactive profile will become active again.	Prior to importing donations, make a list of inactive people. After importing donations, use the bulk action on that list to make those people inactive again.
There is no header row	Some operating systems don’t allow the select feature when selecting a file.	Drag and drop the file into the tool.
Importer stalls and won’t continue	The tool can’t import into funds that are closed, so it will just stop if the fund is closed. The tool can’t import check numbers that are too long.	Ensure all the funds are open for importing and then close when the import finishes. Ensure all check numbers are less than 10 integers.

Exporting